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BPM and Social Technology Converge

December 27, 2012

BPM has always been social, especially the analysis and modeling phases that are heavy with discovery and information exchange. Social is the glue that binds the process. As practitioners of improving how work is done, social technologies give us the tools to improve how we work.

EveryOnesTalkingWith the convergence of social we are able to take a more collaborative approach to promote greater stakeholder integration into the exchange of information and discovery, especially for those data and layer intensive processes. Discussions and the interchange of information via a social platform offer new possibilities for more effective and flexible process design.

The analysis and modeling phases are one of the most if not the most time consuming activities of BPI workflow. Taking advantage of social technologies to connect process owners and stakeholders, to get answers, resolve issues, and address specific business processes makes sense and advantageous in reducing time and cost. Social platforms offer the resources to better manage expectations. The wide range of participants collaborating eliminates many of the constraints associated with doing process analysis.

Incorporating social technologies into our schemes provides for the discovery of similar experiences and relationships between work and the information technology landscape. Taking advantage of social business models like Facebook, Bebo, Twitter, internal blogs and even knowledge management platforms provide venues for a library of information, and have the ability to deliver increased value in that they can facilitate improved communication and coordination of information, making them relative to the decision making process. Merging social with BPM eases the adaption to changes, as in the modeling process by minimizing the obstacles that arise between modeler and the process and stakeholder, which are often barriers to model adoption.

Social is natural, part of the human experience, an element of the corporate landscape, it makes sense for BPM and social technologies to come together.

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