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How can BPM be a driver of enterprise innovation? Question is from the ebizQ forum

June 5, 2012

I struggled with the question to come up with an answer that makes sense. When I thought about it, BPM is not the driver – corporate culture is the driver, BPM is part of that culture that gives it the structure to support innovation. BPM is about control; internal and external accountability measures, facilitating adroit management decisions, and visibility – if you can’t see it you cannot manage it or fix it, forget innovation. BPM creates the opportunity for organizations to take their efforts a step further to drive competitive advantages; taking advantage of social media, collaboration and mobile technologies that are catalyst for innovation. Visibility of tasks and integration of data with greater ability to monitor and measure the performance of the processing department(s) is innovation within itself.

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